We want you to be completely satisfied with your purchase from TNP Nails and Beauty.
If you change your mind, you may return unopened and unused items within 14 days of receiving your order for a refund.
Returned items must:
Once we have received and inspected the returned items, your refund will be processed to your original payment method.
Please note that the original delivery charge is non-refundable unless the entire order is returned under your statutory cancellation rights or the items are faulty.
Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items to us.
We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.
It is the customer's responsibility to provide the correct delivery address and to ensure someone is available to accept delivery where required.
If an order is returned to us because:
we will contact you once the parcel has been returned to us.
You may choose either:
Any refund will be processed once the returned parcel has been received and checked.
If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible, ideally within 48 hours of delivery, so we can resolve the issue promptly.
Where an item is confirmed to be faulty, damaged in transit or supplied incorrectly, we will arrange an appropriate replacement, exchange or refund in accordance with your statutory rights.
Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
